IMPORTANT LEGAL NOTICE:  Products Sold by VANTEC should not be used as Components in Life Support or Life Critical devices and systems, or as a Safety Device.  All sales are final unless otherwise advertised or other written contractual arrangements have been made. VANTEC may, at our option after inspection, accept products for return with applicable re-stocking charges.  For products that prove to be Dead On Arrival VANTEC's sole obligation shall be replacement or credit towards other VANTEC products.  VANTEC provides specific limited warranty predicated upon a fixed repair fee.  VANTEC may offer technical assistance but we can not guarantee that this assistance will apply to your application.

Customer Service:

Voice: 1-541-471-7135
FAX: 1-541-474-3987
EMAIL:  (graphic)

 

How to Order:
 

24/7 OnLine: VANTEC OnLine Ordering directly from VANTEC is available for many of our products.  For OnLine orders you must use identical Bill-to and Ship-to addresses.  Also our our affiliate  Robotcombat.com

By Phone:1-800-882-6832 Call us between 9:00AM and 3:00 PM (Pacific Time) Monday through Thursday. This is the best way to order because we have the opportunity to review your application.   Your order will normally ship in 1-2 days.   Outside toll free area please use 1-541-471-7135. We do return calls.

By Fax:  Be sure to include Visa, Mastercard, AMEX or Discover  account number with EXPIRATION date, signature, and a daytime telephone. Include the make of your radio and motor if applicable.  Print your information LARGE and BOLD so it arrives here clear. You can fax us 24hr/day at:1-541-474-3987

By Snail Mail: SLOW!  Include check, or Visa or Mastercard information. Include the type of servo connector to mate with your R/C and motor info if applicable. Please mail all orders to:

VANTEC
460 Honeycutt Dr.
Grants Pass, OR 97526

Foreign orders:    require Visa/Mastercard credit card payment to a maximum of $1100.00US or pre-paid in USDollars including appropriate shipping charges and/or your Fedex account number.  VANTEC does not quote nor pay your countries import tariffs and taxes.

Educational Institutions: Ask about Special discount terms for QUALIFIED Public Schools and Educational programs. From your institution . 

Shipping Options: We recommend  3 day Federal Express except Ground carrier for western states.  Allow 4 working days.  Federal Express Priority1 day AM service as well 1 day PM afternoon, and 2 day service available at extra charge.  Consult Fedex direct for approximate rates: http://www.fedex.com/us/rates/  Fuel surcharges and insurance add to the total cost.

US POST OFFICE ($2.00 minimum) - 1st class.  Note that USPS insurance claims take up to 6 months.

EXPORT: We can export most items. Freight charges vary widely.  Easiest is to supply your Federal Express account number.   VANTEC does not quote or pay for tariff and import charges.  Minimum post office shipment to Canada cost $6.00, other countries $16.

Shipping or freight charges and insurance will be paid by the customer except when a check or money order accompanies your order, VANTEC pays shipping and insurance to USA addresses up to $30.00 and our choice for method.  All sales are made FOB our factory.

Payment Methods:

For United States customers we offer check, money order, MasterCard, VISA.  No CODs. Purchase Orders with Net 30 terms acceptable with limited maximum to ONLY  Fortune 500,  public schools, and Federal Government contractors.

For foreign customers we require Visa/Mastercard credit card payment to a maximum of $1100.00US or pre-paid in USDollars including appropriate shipping charges and/or your Fedex account number.  VANTEC does not quote nor pay your countries import tariffs and taxes.

Special Orders:... Special Product variations are available at extra cost.  We gladly "break our necks" to promptly ship Visa/Mastercard orders.  "RUSH" order service is available depending on other VANTEC committments for an extra fee.

Quantity Discounts: of 4 or more are available to everyone according to the price list.

Authorized OEM & Dealers Continential USA: We offer an additional 7% discount on quantities of 4 or more, plus free Ground shipping within the Continental USA, for cash, check or Money Order pre-payment presented simultaneous with order for authorized OEM and Dealers.  Pre-payment orders discussed on the phone or FAX are not entered orders, these orders will be entered upon receipt of payment. Pre-payment eliminates paperwork for us, saves loyal customers money and allows us to efficiently schedule work, so please allow at least 14 days for shipment of pre-paid discount orders.  A pre-paid order of 20 RET512P will net out to the standard discount for domestic Hobby Dealer or OEM orders.

.Price List:  Most brochure Specification pages now have single piece pricing and repair deposits listed at the bottom of the page.  For a detailed price sheet click on Price List.  VANTEC makes every effort to present current and accurate pricing. However, prices are subject to change without notice.  USDollar pricing. 

Information needed for your Order:

Your FULL NAME as shown on your credit card
Your STREET address as listed by credit card bank
Your CITY, STATE and ZIP code.
Daytime PHONE NUMBER with area code.
A FAX number or EMAIL address if possible.
QUANTITY and PART NUMBER of what you are ordering.
BILLING INFORMATION (Mastercard/VISA number with Expiration Date
and Cardholders Name.)
Method of SHIPMENT
Radio type and Motor info if applicable

.

Repairs:   in or out of warranty, and products to be "checked-out" require the full repair deposit listed above in the price list paid by Check, MO, or VISA/MC with EXPIRATION date. It is not necessary to obtain a "Return Materials Authorization" number but often a telephone call to 541 471-7135 can save you the time, trouble and expense of an un-needed repair.  Send items via insured carrier to:

VANTEC
460 Honeycutt Dr.
Grants Pass, OR 97526

For units not abused our one year limited warranty covers parts and labor for a nominal charge.  Most un-abused units out of warranty may be repaired for the repair deposit amount.  Please indicate associated equipment and briefly explain problem.  We cannot estimate any repairs site un-seen.  Incorrect battery polarity, submersion, mechanical or electrical modification, "blown" MOSFETs or unauthorized repairs constitute abuse.

Foreign repairs should be marked "Return to USA factory for repair"; some countries have a form for this.  Inclusion of original tariff receipt provides additional documentation for bureaucrats. VANTEC will not pay tariffs for mis-marked incoming repairs.  Further, because VANTEC has no control over foreign country tariff assessments we cannot be responsible for repair return tariffs. However, upon repair we will mark item "Customers property being returned from US factory repair" so the tariff amount should be based only upon the value of the repair not the full new value.