in or out of warranty, and products to be "checked-out" require the full
repair deposit listed in the price list below paid by Credit Card with EXPIRATION date. It is not necessary to obtain a "Return
Materials Authorization" number but often a telephone call to
541 471-7135 can save you
the time, trouble and expense of an un-needed repair. Send items via insured
460 Honeycutt Dr.
Grants Pass, OR 97526
For units not abused our limited
warranty covers parts and labor for a nominal
charge. Many un-abused units out of warranty may be repaired for the
repair deposit amount. Please indicate associated equipment and
briefly explain problem. We cannot estimate
any repairs site un-seen. Incorrect battery
polarity, submersion, mechanical or electrical modification, "blown"
MOSFETs or unauthorized repairs constitute abuse. If your repair cannot be completed for your enclosed repair deposit amount we will contact you before proceeding.
Foreign repairs should be marked "Return to USA factory
for repair"; some countries have a form for this. Inclusion of
original tariff receipt provides additional documentation for
bureaucrats. VANTEC will not pay tariffs for mis-marked incoming
repairs. Further, because VANTEC has no control over foreign
country tariff assessments we cannot be responsible for repair return
tariffs. However, upon repair we will mark item "Customers property
being returned from US factory repair" so the tariff amount should be
based only upon the value of the repair not the full new value.